FAQ

We offer a variety of styles and sizes to suit different spaces. If you're unsure, our customer support team can assist you with recommendations based on your room's size, style, and lighting needs. Additionally, our online store includes detailed product specifications to help you make an informed decision.

To maintain the beauty of your lighting fixtures, we recommend gently dusting them with a soft cloth regularly. For more thorough cleaning, use a non-abrasive cleaner and avoid harsh chemicals. Refer to the care instructions included with your product for specific recommendations.

If your product is damaged during delivery, please contact our customer service team immediately with photos or videos of the damage, along with your order number. We’ll work with you to resolve the issue and offer a replacement or return.

We offer a 2-year warranty on all Belles Lighting products from the date of purchase. This covers defects in materials or workmanship. For more details on warranty coverage, please visit our warranty page.

To process a warranty claim, please contact our customer service team with your order number, a description of the issue, and a photo or video of the damaged or defective product. We’ll guide you through the next steps.

The warranty does not cover:

• Damage caused by misuse, accidents, or improper installation
• Modifications, alterations, or unauthorized repairs
• Normal wear and tear
• Products purchased from unauthorized sellers
• Light bulbs or other consumable parts

No registration is required. Your proof of purchase serves as your warranty activation. However, registering your product may allow us to assist you faster.

We offer an option to extend your warranty from 2 years to 4 years by registering your product on our website. Stay tuned for details on our warranty extension program.

If your warranty has expired, you can still contact us. While we may not offer a free replacement, we can provide troubleshooting assistance or offer discounted replacement parts.

Depending on the issue, we may provide replacement parts, a full product replacement, or store credit. Refunds are only issued in rare cases when a replacement is not possible.

The warranty is only valid for purchases made through official retailers, excluding open-box or used items.

We offer free standard shipping on all orders within the contiguous United States. Expedited shipping options are also available for an additional fee.

Orders typically ship within 3-5 business days. Delivery times vary depending on your location, but most orders arrive within 7-10 business days. You can track your order through the tracking link provided in your shipping confirmation email.

Yes, once your order ships, you will receive an email with a tracking number. You can use this number to track your package in real time.

Currently, we only ship within the United States. However, we are working on expanding to international markets, so stay tuned for updates!

First, check your tracking number for updates. If your package has not arrived within the expected delivery window, contact us for assistance.

Yes, we can ship to PO Boxes and APO/FPO addresses, but delivery times may be longer. Some oversized items may not be eligible for PO Box delivery.

If your order is delayed, please contact our customer service team with your order number, and we’ll help track it down. We will work with the shipping carrier to resolve any issues as quickly as possible.

Once an order is placed, we are unable to modify it. However, you can cancel your order within 24 hours of purchase by contacting our customer service team, and we’ll assist you with making changes.

Yes, we offer discounts for bulk purchases on qualifying orders. Please reach out to our sales team at sales@belleslighting.com for more information and a custom quote.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

If you need to modify or cancel your order, please contact us at service@belleslighting.com within 24 hours. Once an order has been processed or shipped, we may not be able to make changes.

Most orders are processed within 1-2 business days and shipped based on the delivery method selected at checkout. Estimated delivery times vary depending on your location. Typically 3-5 days.

We do not offer expedited shipping options at the moment. If a fast shipping is required, please contact us at service@belleslighting.com for a solution.

If you need to update your shipping address, please contact us immediately at service@belleslighting.com. Address changes may not be possible once the order has been processed.

If you receive the wrong item, please contact us within 48 hours of delivery with your order number and photos of the incorrect item. We will arrange for the correct item to be shipped to you.

If your package is lost or stolen, please reach out to our customer service team. We will work with the shipping carrier to resolve the issue and find the best solution for you.

We accept returns and exchanges within 30 days of purchase, provided the product is unused and in its original packaging. Custom and special order items are non-returnable. Please visit our Returns & Exchanges page for more details.

Products purchased from our showroom are subject to the same return policy as online purchases, as long as they are unused and returned within 30 days. Please contact our showroom team for assistance.

• If the item is defective, damaged, or incorrect, we will cover the return shipping cost.
• If the return is due to change of mind, wrong size, or personal preference, the customer is responsible for return shipping fees.

The following items cannot be returned:

• Custom or made-to-order items
• Installed or modified products
• Open-box or final sale items
• Items without original packaging

Once we receive your returned item and inspect it, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

Yes! If you prefer an exchange instead of a return, please contact us, and we will assist you in finding a suitable replacement.

If your order arrives damaged, please contact us within 48 hours with photos of the damage. We will arrange a replacement or refund at no cost to you.

Unauthorized returns may not be accepted or refunded. Always contact us first before sending any returns.

Yes, you can return individual items from your order as long as they meet our return policy criteria.

To request a replacement, please email our customer service team at service@belleslighing.com with the following details:

• Your order number or proof of purchase
• A clear photo or video showing the defect or damage
• A brief description of the issue

Our team will review your request and provide a resolution as soon as possible.

Once your replacement request is approved, we will process and ship the replacement the next business day. Shipping times may vary depending on your location. Typically 3-5 days.

In most cases, you do not need to return the defective or damaged item. However, in certain situations, we may ask you to return the original product. If a return is required, we will provide a prepaid shipping label for your convenience.

If your item is out of stock, we will offer an alternative replacement of equal value or provide a refund, depending on your preference.

No, our replacement policy covers manufacturing defects and shipping damage only. Damage caused by misuse, improper installation, modifications, or accidental breakage is not covered.

Yes! If only a specific part of your product is defective or damaged, we can send a replacement part instead of the entire fixture. Please specify which part needs replacement when submitting your request.

The replacement policy applies only to products purchased directly from Belles Lighting’s official website and authorized retailers. Open-box or used products may not be eligible for replacements.

Once your replacement has been shipped, we will send you a tracking number via email so you can monitor the delivery status.